Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What is the standard shipping time for gym equipment?
Standard shipping typically takes 3-7 business days. For heavy equipment like treadmills or power racks, freight delivery may take 7-14 business days depending on your location.
Do you offer a warranty on your fitness products?
Yes, all our hardware and machinery come with a minimum 12-month manufacturer warranty. Specific premium items may include extended structural warranties up to 5 years.
Can I return apparel if it doesn't fit?
Absolutely. We offer a 30-day return policy for all fitness apparel, provided the items are unworn, unwashed, and still have the original tags attached.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger equipment purchases.
Do you provide assembly services for heavy machinery?
Yes, we offer professional in-home assembly services in select metropolitan areas. You can add this service to your cart during the checkout process.